We all know it’s important to have good customer service. Regardless of our country’s economic condition, people want to purchase products or services from companies …
Employee Engagement
These posts focus on workplace employee engagement as part of business leadership and management.
Younger Things
On a recent business trip to Pensacola, I read an article about Joe Quint’s book, “72 Things Younger than John McCain.” It’s received a lot …
Teamwork Clichés
There’s no “I” in “team”. We’ve all heard the statement a thousand times. Motivational companies have made millions printing it on coffee mugs. If a …
The Best Office You Will Ever Have
Over the years, I’ve had a lot of offices. Some of them nice and others, not so much. The biggest office I had was my …
Lowering Standards
I read in this morning’s newspaper that the national unemployment rate is expected to hit 6% in the near future. As such, it only makes …
Say Hello . . .
. . . to my little friend. Remember that famous line from Scarface?! Well starting today, Florida joins several other states by giving concealed handgun …
The Future of Email
A month or so ago, I was in Knoxville talking with a group of students about email etiquette. I was surprised at their response…email is …